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Surge Protection

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A lightning strike can wreak havoc on your home's electrical systems; SYCOM Surge Protectors can stop it dead in its tracks.

Home Electric System Surge Protection

home surge protection

Installing a SYCOM SYC-120/240-T2 at your electric panel box will prevent power surges from entering your system through your main electric line.

Cable Box Surge Protection

cable box surge protection

Installing a SYCOM SYC-VF-1 at your cable panel will prevent power surges from entering your system through your cable TV.

Telephone Line Surge Protection

telephone line surge protection

Installing a SYCOM SYC-ST-130A at your telephone box will prevent power surges from entering your system through your main electric line.

Frequently Asked Questions

What is a Surge Protector and what does it do?
The surge protectors that we supply are installed in the main panel box, the heart of your home's electrical system. They are designed to stop lightning or power surges at the panel, before they enter the rest of your home. This is unlike the point-of-use surge protectors that stop a surge after it is already in your house. The panel surge protector diverts all of the energy away from your home and out into your home's grounding system. You will want to make sure you have a good grounding system (our electrician can inspect the grounding system while he is there installing the surge protector). Additionally, surge protectors "clean up" the minor fluctuations in energy that occur throughout the day. While these small spikes in power may go unnoticed by you, over time they can wear down and reduce the lifetime of more sensitive electronics.

Will a surge protector help me save money on my power bill?
No. A surge protector is simply a gate keeper, not an energy saving device. The power coming to your surge protector will have already passed through your meter and be recorded to your account with your electrical service provide. The surge protector is designed only to block surges in energy.

Will a surge protector in the panel box protect everything in my home?
No. There are several ways lightning can enter your home. The most common way is travel along the main electrical, cable or phone lines after a strike. Lightning commonly takes the path of least resistance to quickly exhaust all of its energy. While lightning is extremely powerful, it is also pretty lazy, and its preferred path is an unobstructed one! That's why when we show up at a house after a lightning hit the damage is often intermittent and unexplainable throughout the house. (The lightning travelled wherever it was easiest to get to in a hurry.)

What about the surge protectors I already have?
We still recommend that you use any "point of use" surge protectors or "power strips" that you already have behind your TV, computer, or other sensitive equipment, as added protection! Lightning can still strike the gutter or roofline, for example, and then "jump" to a nearby cable and travel through your home that way, bypassing the surge protector altogether. In an instance like this, the point of use surge protector that your equipment is plugged into would block the surge.

What brand of Surge Protectors do you install?
We only install Sycom surge protectors. We chose them for a number of reasons. The surge protectors are made in the U.S.A. by a Florida-based company, the "Lightning Capital of the World." They make surge protectors for huge industrial purposes, and gas stations, and for homes. We've found their products work the best and gives us the least amount of follow up issues. More information can be found at www.sycomsurge.com. Their residential surge whole house surge protector is the SYC-120/240-T2.

How big is it?
The main panel surge protector is about the size of two decks of cards. The cable and phone surge protectors are smaller.

Where does it go?
If you have a flush mount panel in a finished space (the drywall meets up right against the panel), your new panel surge protector will be installed inside the panel where you can't see it. If you have a panel in an open or unfinished space (studs with no drywall), it is mounted directly beside, under, or over the panel where it will be visible to you. There is also a green indicator light that will let you know the surge protector is still working, but you can only see this if it is installed outside the panel. The cable surge protector is installed in the main cable box. The phone surge protector is installed in the main phone box. (Both of these boxes are generally found mounted on an exterior wall of you home).

What if I have more than one panel?
If you have more than one panel you may or may not need two surge protectors. It depends on how your panels are fed from the meter. The electrician can look at it and let you know.

Is there a warranty on the surge protector?
Yes, there is a warranty offered by Sycom for manufacturer defects on their panel surge protector and a limited warranty for damage to connected equipment (appliances, furnaces, well pumps, etc.). These are $1,500 per item and/or up to $25,000 per occurrence. Additionally, surge protectors that are suspected to be faulty can be returned to Sycom for testing. You can look up the details at www.sycomsurge.com. We try to encourage customers to look at the warranty on a surge protector like we would a seatbelt or an airbag; we don't have a "warranty" that the seatbelt or airbag will save us every time or that we'll be reimbursed for our lives or other damages if they fail yet we would be silly to cite that as a reason not to use them! They are still there to protect us, and the surge protector certainly does that - with or without a "warranty." The worst call we get is from a customer who didn't get a surge protector installed, for whatever reason, and now has extensive damage and costs to worry about.

Is my flat screen TV covered by the Sycom warranty?
Televisions are protected by the whole house panel surge protector but not included in Sycom's connected equipment "warranty" unless you also purchase and install a point of use surge protector and have the all of the television components (cable, power, etc.) running through the point of use surge protector at the time of the incident. The warranty on connected equipment is then $1,500 per item and up to $25,000 per occurrence. You can also find this warranty on Sycom's website under "Warranties" and then under "Plug-ins and Wall Mounts." Our electricians carry point of use surge protectors on their vans. But remember, the TV is still protected from surges regardless of whether you have a Sycom point of use surge protector, it is just not "warrantied" for reimbursement of damages unless you have Sycom surge protectors installed in both locations.

What about Cable Surge Protection; how does that work?
The cable surge protector is very similar in function to the panel surge protector. It is installed in your cable box, which is usually found mounted on a wall outside your home. It works the same way as the panel surge protector does by stopping excess energy right at the source, before it enters your home, and diverting it out into your grounding system. If you have cable television or Internet service, you want to have a cable surge protector because a lightning surge can travel along your cable line and into your computers, televisions, DVR, DVD players, and any other connected equipment. You also want to be sure that you have an adequate and properly installed grounding system and that your cable system is connected to it.

What about Phone Surge Protection; how does that work?
The phone surge protector is also very similar in function to the panel surge protector. It is installed in your phone box, which is usually found mounted on a wall outside your home. It works the same way as the panel surge protector by stopping the energy right at the source, before it enters your house. If you have a home phone line and/or are using a phone line for your Internet, you want to have a phone surge protector installed because a lightning surge can travel along your phone line and into your computers, corded phones and cordless phone bases, answering machines and any other connected equipment. You also want to be sure that you have an adequate and properly installed grounding system and that your phone system is connected to it.

How do I best protect my home against a lightning strike?
There is no perfect protection from a lighting strike. But, installing Sycom Surge Protectors at you electric panel box, cable box and phone box and using local surge protectors is the best protection that you can provide yourself here in Florida, the "Lightning Capital of the World".

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